Shipping Policy

Last updated: July 2026

Thank you for shopping with Wispaw. We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below before placing your order.

Order Processing

• Orders are processed within 1–3 business days.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please note that processing time is separate from shipping time.

Shipping Times

United States

• Estimated delivery: 5–12 business days

International Orders

• Estimated delivery: 7–20 business days, depending on the destination country.

Delivery estimates are provided as guidelines and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email.

Please allow 24–72 hours for tracking information to become available after shipment.

Multiple Shipments

Some orders may arrive in separate packages. If your order contains multiple items, they may be shipped from different fulfillment centers to ensure the fastest possible delivery.

You will receive tracking information for each shipment if applicable.

Customs, Duties & Taxes

For orders shipped outside the United States, import duties, taxes, and customs fees may apply depending on your country's regulations.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Wispaw is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

While we work with trusted shipping partners, occasional delays may occur.

If your package has not arrived within the estimated delivery window, please contact us at support@wispaw.com, and we will investigate the issue with the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number

• Photos of the damaged product

• Photos of the packaging

We will review your claim and work toward an appropriate resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@wispaw.com

We typically respond within 1–2 business days.